Guest Services Officer

An exciting new opportunity to join Sydney Water's Tenancy Services team.

Guest Services Officer - Corporate Services

• Full time, permanent role.
• Based in Parramatta & Potts Hill– with requirement to travel to sites across Greater Sydney.
• Work a rotating shift roster.
• $76,480.50 + super

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

What we can offer you

• Passionate and purpose lead business culture.
• Contribute and influence the shaping and future of Sydney Water.
• Generous remuneration package.
• Wellbeing initiatives.
• Childcare allowances.
• Novated lease options.
• Subsidised fitness passport access to hundreds of gyms and pools around NSW.

About the role

The Guest Services Officer will provide quality and efficient administration and coordination services contributing to a multi-skilled, engaged, and flexible Tenancy Services team that fulfils issues, requests and tasks effectively, achieving customer and business outcomes.

Responsibilities include but are not limited to:

• Deliver customer-centric, high-quality and efficient Guest Services to Sydney Water staff.
• Answer all requests, calls, and queries in a professional manner through various systems and face to face interactions.
• Organise car parking and manage the Loading Dock, including contractor management.
• Complete regular floor and site walks for safety, cleanliness, minimum standards and compliance, logging any issues for rectification.
• Greet, sign in and assist visitors and guests in a professional manner.
• Support the Tenancy Services team manager with internal communication.
• Meeting room and events coordination across various sites, preparation of weekly meeting room schedules including set-up, clean-up, interaction with guests and organisers to ensure all details have been covered prior to date of event.
• Monitoring stock levels of consumables across various sites and replenishing as required.
• Identify and assist in the implementation of initiatives to improve user experience.

About you

This role is seeking a customer centric individual with previous demonstrated experience working in a fast-paced role requiring you to multitask and prioritise workloads.

You will have excellent customer service skills and knowledge of various computer applications, requiring a team member with the following skills:

• Diploma in Facilities Management, Customer Service or related discipline and/or experience deemed equivalent.
• Customer Service or related discipline and/or equivalent experience (essential).
• Demonstrated capability in meeting room and events coordination (essential).
• Excellent verbal and written communication skills, with experience in a face-to-face customer service role (essential).
• High level of proficiency in Facilities, Finance, Asset Management, MS Office and related systems.
• Demonstrated ability to monitor own workload to ensure achievement of service standards and targets.
• Ability to collaborate and work with the team to achieve desired outcomes.
• Demonstrated ability in resolving complaints of clients on current services and driving improvements to reduce complaints and deliver a better service.
• Full driver’s license.
• High attention to detail and organisational skills.

Closing date: 10th April 2024.

Please see the position description for the role's full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact Hayley.williams@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application