AddressGuest Services Supervisor
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees. You're brave, ambitious and passionate and we want you on our team. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The perks start with a free lift pass, but as a Vail Resorts Australia employee, that’s just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!
As a Guest Services Supervisor, you will play a crucial role in ensuring a positive and memorable experience for all guests in resort. With the assistance of the Resort Guest Manager, this position involves leading the Guest Service Assistants and Leading Hands to sell and administer Perisher products and services in a prompt and courteous manner.
In a typical day in this role, you might:
- Assist in the management of the day-to-day functions of the Guest Service department.
- Actively participate in the training and development of all Guest Services Assistants through recruitment and induction.
- Proactively supervise and mentor the staff reporting to you, delegate responsibilities, coordinate training activities and appraise the performance of team members.
- Work closely with the Customer Service and Support team to assist guests with their Perisher and Epic Australia Pass product and service enquiries.
To be considered for this role, you should have:
- Qualifications in Tourism, Customer Service or Frontline Management (highly regarded)
- Previous strong experience in a high-volume retail sales role.
- A high standard of numerical accuracy and computer literacy skills.
- Excellent business communication skills both verbal and written
As part of our team, you will be expected to:
- Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
- Provide an experience that creates a desire for our guests to return
- Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
- Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors
Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in late September.
Staff accommodation may be available for successful applicants. You will be asked to indicate in your application whether you require accommodation. If you are offered a position, we will be in touch to confirm and provide further information.
At Vail Resorts Australia one of our core values is Be Inclusive.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at ***************@vailresorts.com.au.
Join our team and experience the outdoors like never before. Your adventure starts now.
