Guest Services Supervisor - The Star Sydney

There has never been a better time to join The Star Sydney team within our Transport Department!

An exciting opportunity has arisen to join our Transport Team as a Guest Services Supervisor! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting.

Please note, this role is a 12-month max term contract.

A few of your responsibilities

• Resolving customer queries ensuring a positive customer satisfaction
• Supervising staff & assisting with recruitment, training & development
• Building a guest focus culture within the team

What are we looking for?

• Previous team leadership experience
• Ability to provide world-class standards in guest service excellence
• Polished five-star grooming and professional presentation
• Flexibility to work across a 24/7 rotating roster
• Exceptional planning, organisation and time management skills
• Excellent verbal and written communication skills

What can we offer you?

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Rosters confirmed in advance and available direct to your mobile
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities  
• An organisation that values diversity, teamwork and being your best self  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

About us 

The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.  

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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