Guild Advisory Service Coordinator

Guild Advisory Service Coordinator

The Edith Cowan University Student Guild is looking for adynamic and passionate individual to join our team as a Guild Advisory Service Coordinator.  The successful candidate will lead a team of Guild Advisory Officers to provide essential advocacy and support services to ECU Student Guild member students.   This role is part-time working 4 days per week (Monday, Wednesday, Thursday and Friday), across both Joondalup and Mount Lawley Campuses.  There will also be a requirement for occasional travel to our Bunbury campus as business needs dictate.

*Note that working days are not negotiable.

About the Role
As the Guild Advisory Service Coordinator at Edith Cowan University (ECU) Student Guild, you will play a pivotal role in supervising the Guild Advisory Service. You will lead a team of Guild Advisory Officers to provide essential advocacy and support services to ECU Student Guild member students. Your responsibilities will include developing stakeholder relationships, participating in strategic development, and ensuring the well-being of students while upholding university policies and rules.

Key Responsibilities

• Lead and supervise the Guild Advisory Service team
• Participate in strategic development and prepare department reports
• Develop policies, procedures, and promotional materials
• Establish strong collaborative networks with internal and external stakeholders
• Provide financial oversight and support to students engaging with the Guild Advisory Service
• Conduct training for Guild Senators and offer appointment support to students 
• Support the department by meeting with students as needed to provide additional appointment support, including attending appeals and grievances and providing advice, guidance and referral in respect to academic and welfare matters.
   

Qualifications

• Degree level qualification in a human/community services or advocacy based discipline and broad relevant experience of supervising employees who have working in human/community services or; an equivalent combination of relevant experience, and/or education and training.
   

Essential

• Demonstrated experience supervising employees in an advocacy or human/community services environment.
• Demonstrated experience liaising and developing relationships with stakeholders.
• Demonstrated experience delivering advocacy services in a multi-cultural environment. 
• Demonstrated ability and experience in dealing with others sensitivities and confidentiality through developing and maintaining professional support based relationships.
• Knowledge of relevant policies and regulations in higher education.
• Collaborative mindset with a commitment to student well-being.
• Well-developed verbal and written skills and ability to effectively adjust communication and listening styles to interact clearly and concisely at all levels across a diverse client base and professional contacts.
• Demonstrated experience operating in a dynamic customer service environment.
• Proven time management and organisational skills and ability to manage a high volume of tasks and competing priorities in a structured manner to ensure timeline adherence.
• Ability to research, evaluate and submit continuous process improvement initiatives to align with changes in related services best practices.
• Demonstrated experience and proficiency in using the MS Office Suite particularly – Outlook, Word, Excel and PowerPoint.

Desirable 

• Experience in advocating for individuals whether in a higher education setting or other similar environment.
• Current C class driver’s licence.
• Ability to attend the Guild's other Campus locations at Mount Lawley and Bunbury as required 

What we offer:

• Additional 3% employer superannuation contribution on top of SGC rate
• 15 Personal/Carers Leave days (P/T pro-rata, accrued in accordance with ordinary hours worked)
• 2 Wellness Days per calendar year
• Flexi-time & TOIL
• Penalty rates for any time worked outside of 7am-7pm

Our values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for ECU Student Guild are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

To apply click apply now and attach your resume and a cover letter addressing the essential criteria. (Applications that do not provide a cover letter specifically addressing the selection criteria will not be considered for shortlisting).

A full position description is available on request by emailing operations @ecuguild.org.au. 

• Applications will not be considered from those requiring VISA sponsorship.
• Applications close 12pm, Wednesday 8th May. We reserve the right to commence shortlisting immediately and close early should a suitable candidate be appointed to the role.
• Late applications will not be considered nor will applications submitted through any other unauthorised platform.