Gym Manager

The FitstopOrmeau team is the key to our success, they are the face of our business and play an integral part in creating an exceptional community. As part of the Fitstop team you will be surrounded by like minded individuals who are committed to driving growth and performance. Working closely with the FitstopOrmeau owners, trainers and our members your key responsibility will be to drive and motivate location performance, you will  have a  strong focus on member growth and retention by building and maintaining relationships with members and the local community. In turn, you will receive workplace flexibility and continuous personal and professional development to advance your career progression. 

Role Aim, Purpose & Values: 

As the FitstopOrmeauManager, your position requires you to be responsible for the financial and operational performance of Fitstop Ormeau. The purpose of a Location Manager is to ignite people’s passion to play a bigger game so that through our community, we can create a positive impact on others. Fitstop Location Managers lead with love, execute with intent, they play to win but always finish together, they are always learning & always teaching, they use each interaction as an opportunity to make an impact and they create a community that is stronger together. 

Duties and Responsibilities include but are not limited to:  

Provide exceptional customer service to Fitstop members, prospects and suppliers 

Demonstrate your professional knowledge in each and every session and use these skills to grow and empower your team to demonstrate the same 

Guide your team  and mentor Fitstop members and leads to reach their full potential 

Consistently familiarise yourself with the Fitstop Product  

Ensure cleanliness and presentation of the Fitstop gym is of the highest standard – communicate this shared duty with all trainers. It is their responsibility for the cleanliness of the gym post sessions 

Review the Fitstop programming blocks in advance and always following the programming – advise the trainers of any updates 

Play an active role in engaging new Fitstop members and retaining our existing ones 

Drive performance for Fitstop campaigns 

Attend Fitstop team meetings and member events  

Engage with Social Media posting across Fitstop socials  

Commit to ongoing training and development – Learning all relevant systems 

Team Rostering to support the location timetable and other responsibilities i.e. cleaning 

Learning and Development through the Fitstop Academy for you firstly, and then holding your team responsible for completing relevant modules.  

Workplace Health and Safety: 

Comply with and promote OH&S policies and procedures and advise your Owner or Business Performance Coach of all potential risks and hazards 

To have 100% compliance of Incident Reporting and Hazard and Risk Reporting  

To have 100% compliance of new team members to be provided with OH&S Induction within one week of commencing employment 

To ensure compliance information for all team members is up to date 

To ensure behaviour and communication is always professional and respectful to team members, members, partners and clients.  

Your People 

Recruit Trainers  to join your team – based on their positive  attitude, energy & alignment to our Fitstop values (in conjunction with Owners) 

Coach, mentor and train all team members in the Fitstop policies, procedures, standards, as well as support their professional development and goals (key is to build this relationship with the trainers and ensure they can approach you at all times) 

Provide regular communication and feedback on your team’s performance 

Have fun, share wins and ensure you have a positive & supportive culture in your location 

Attend regular meetings with your Business Performance Coach to go through your location performance, training and development areas for improvement of the location. 

Your Members 

10/10 Experience, every  member, every Interaction, every session, every time! 

Ensure all new members complete a thorough onboarding & induction to ensure they feel safe and secure whilst also building a strong relationship with them 

Communicate with your members through different mediums – social media, member engagement calls and face to face in location 

Ensure you demonstrate ‘Good Profit’ when engaging in Local Area Marketing (LAM) and representing your location  and the Fitstop brand, this includes when utilizing social media campaigns to engage prospective members. 

Your Brilliant Basics 

Utilise Fitstop tools, resources, systems and policies to successfully perform in your role (I.E. Fitstop Dashboard, Gym Sales, Digital Stack, IPG Portal and the Academy) 

Ensure all daily, weekly and monthly tasks and checklists are completed with a high attention to detail 

Ensure your location is clean, compliant & well presented at all times  

Ensure equipment is functional, maintained, regularly serviced and repaired as needed 

Ensure you have a safe and secure location, following all OH&S requirements 

Strive to increase membership net growth, increase gross revenue and commit to other monthly Key Performance Indicators (KPI’s) as set by the owners 

Continue to seek strategies to improve location performance. 
 

Required Skills and Experience:  

Previous experience in managing a fitness facility with exceptional customer service and sales skills 

Certificate III and IV in Fitness or consider upskilling (paid for by Fitstop Ormeau) 

Previous experience in personal training, preferably group training (preferred but not essential) 

Current First Aid and CPR – If you do not have current Certs, we will put you through the 1 x day course 

Experience with managing social platforms and community management 

Flexibility and willingness to step outside the bounds of the role 

Creativity, drive and initiative 

Highly motivated and have a passion to succeed 

Work well as part of a team 

High level of integrity. 

As a Fitstop Location Manager you will play a critical role in the performance, community, team & culture of Fitstop Ormeau.