Hdr Liaison Officer

• $76,825 to $86,652
• Ongoing, full-time
• Gardens Point (hybrid option available)

• Reference number: 24192
• Term: Ongoing, full-time basis
• Remuneration: $90,916 to $102,545 pa (HEW5) (inclusive of $76,825 to $86,652 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

We are seeking a HDR Liaison Officer to join Office of Research Services, Research Portfolio, Academic Division.

We're seeking an experienced Client Services Officer to join our Graduate Research Centre. In this role you are responsible for the delivery of a high level of consistent service provision to support HDR students and supervisors during the entire student lifecycle and ensuring continuous improvement of the student and client customer experience. Providing a key contact point for HDR students and staff, you will utilise your skills and knowledge, with specialist knowledge in at least one client area, to problem solve and provide advice and information, or escalate to the Senior HDR Liaison Officer as necessary. Ideally you will thrive in a busy environment, and have a true passion for excellent client service.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Graduate Research Centre provides exceptional service and support to our Higher Degree by Research (HDR) students. Through the provision of tailored support services, the GRC puts the student at the centre of all that we do, striving to exceed the expectations of our HDR students and supervisors from admission through to graduation. The Client Services Team acts as the key point of contact and provides a high level of consistent service provision to support HDR students and supervisors during the entire student lifecycle ensuring continuous improvement of the student and client customer experience. Providing expert advice and client support, this team facilitates University, Faculty and Centre HDR strategies and initiatives and provides services as part of the HDR Enquiry Management system.

What you need to succeed

1. Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at least two years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated customer service experience and ability to provide informed and relevant advice.
3. Demonstrated oral and written communication skills with a proven ability to liaise professionally with a diverse range of people at all levels of an organisation.
4. Demonstrated attention to detail and effective administrative skills, preferably with some experience working with postgraduate research student matters.
5. Demonstrated ability to manage time and high volume tasks and to assist to meet tight deadlines with competing priorities.
6. Demonstrated digital literacy including the ability to successfully utilise word processing software, spreadsheets and large corporate databases such as TechnologyOne’s Student Management Solution.

Life at QUT

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT.

Belong at QUT 

In support of our Indigenous Australians Employment Strategy, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

View the job details at: HDR Liaison Officer

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