AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
As the Head for Markets Operations China, you will be responsible for-
Senior leadership role in managing China Market Operations in confirmations, settlements, operational controls and regulatory reporting;
Maintain relationship, governance and oversight of China Markets Operations operating offshore in Hub centres on a day-to-day basis by using metric-based approach to determine performance and control relating to accuracy, timely resolution, escalation, and client responses;
Senior stakeholder management of China Markets Head and Markets business on trading, sales, product, and operational matters, including the support of Country COO for China.
Management of operational effectiveness by providing support to the Leadership Team and to establish and deliver strategic business objectives to support the Business Units
Ensuring a high level service to Counterparty Banks and Customers, including internal/external customers, provide efficient processing of Markets deals within Bank policy/procedures and local regulations
Managing various activities, changes and projects related to Markets Operations to ensure excellent customer service satisfaction, processing efficiency and effective control of operational risks
Overseeing daily operations activities performed in the name of China but offshored in Hub service centre as a governance role
Role Location: ANZ China Shanghai
Role Type: Permanent, Full-time opportunity
What will you bring?
To grow and be successful in this role, you will ideally bring the following -
Significant Management Role experience in Financial Markets Operations
Expert knowledge on Markets products and current market practice
Expert knowledge of Financial Markets business policies, procedures, industry best practices and documentation and Regulatory Compliance
Strong change management capability and self-motivated in deliveries
Tertiary qualifications business/finance/commerce discipline is preferred
Demonstrated understanding of the need to mitigate business operational risks in line with established risk management and compliance frameworks
Demonstrated experience in managing a high volume customer service and complex operational area
Excellent verbal and written communication skills with sound negotiating skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 60604.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
