Head Of Member Engagement

The Game Changers:
At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
The Purpose:
We have big goals, so we need big thinkers. At AP+, every day presents a new opportunity to challenge the status quo and reimagine the digital economy. But it’s more than technology – it's about the community we're building and the people we’re building it with.
As we continue to evolve, we’re appointing a newly created position of Head of Member Engagement in our Commercial team. Reporting to the GM Members, the Head of Members will directly oversee the strategic relationship with AP+ members including three of our top tier members, by:

• Growing transactions and revenues over the medium to long term.
• Manage and grow the strategic commercial relationships with AP+ key members which supports their business objectives and achievement of AP+ business goals.
• Working with strategic members to understand their strategy, customer needs and for driving greater strategic alignment against these needs.
• Packaging and selling the AP+ suite of products and developing propositions to drive adoption of the products.
• Driving the AP+ Commercial strategy to deliver transaction and revenue growth.
• Managing and deploying of AP+ rebates to drive greater alignment of AP+ products and capabilities.
• Development of overall Member Engagement strategy and approach to drive high Member Engagement scores.
• Developing strategic account plans with members.
• Leadership and development of team to be a high performing highly customer focused team.

In order for you to be successful in the role, you must have:

• Extensive knowledge of payments and how they are used by financial institutions, retailers, and Australian businesses.
• Proven experience in a similar role within a payments, fintech or financial institution.
• Commercial/Product/Digital leadership experience managing teams with different functions.
• Ability to present compelling sales presentations to drive greater strategic alignment.
• Experience developing and building commercial relationships and in developing and refining key account plans.
• Experience leading business development and relationship management / influencing teams working with complex and large enterprises.
• Proven experience in structuring and negotiating complex deals to drive win-win partnerships.
• Proven ability to develop and empower high performing teams.
• Experience working in businesses undergoing significant transformation.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.
AP+ are not partnering with Recruitment agencies for this role.