Address Provide your technical expertise TO the ICT team and contribute to the local community Your new company A great and a rewarding opportunity to work for a WA local government organisation. Your new role We are looking for a dedicated and customer-focused Helpdesk Officer to join the team on a 3-month contract basis. As a Helpdesk Officer, you will play a crucial role in providing technical support and assistance to the staff and community members. Responsibilities:
Deliver high-quality 1st and 2nd tier IT desktop and application support, including support and assistance for telecommunication services.
Manage the standard operating environment and SOE change management systems.
Identify and assist with the implementation of service process improvements.
Record support notes and relevant information in the Help Desk system.
Provide a high level of customer service to both internal and external customers of the I.T. business unit.
What you'll need to succeed
Demonstrated experience in a Help Desk role working in a team environment.
Demonstrated experience in installing, configuring, and supporting PC hardware and software, including the current Microsoft Windows operating system and Microsoft Office suite of products.
Demonstrated experience in Windows operating system administration and support.
Experience in supporting corporate application systems such as record management systems, finance systems, property systems and email systems.
Experience working within the local government organisation will be highly regarded.
What you'll get in return
Great opportunity to learn and grow
North of river location
Amazing team culture and values
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *************@Hays.com.au, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
