Officer - It Helpdesk

About Us:

As an ASX LISTED COMPANY, MLG Oz is a contractor of choice which employs more than 900 people across 30+ sites and delivers: 

• Aggregate and Sand Supplies
• Bulk Haulage & Integrated Site Services
• Crushing & Screening
• Export Logistics

MLG Oz is a company driven by its core values, we recognise that a diverse and inclusive work environment leads to increased engagement and trust, fresh perspectives and innovation and improves our overall performance. We see our people as our number one asset and understand that through our collective efforts and contributions we will be able to achieve our goals without compromising the health and safety of our people or the environment and communities in which we work.
 

Duties performed may include, but are not limited to; 

• Provide first level support for end users via telephone, email, in person and using remote support tools
• Provide after hours support (on-call) to remote sites at minimum once per month
• Log and complete helpdesk enquiries, whilst maintaining the IT knowledge base
• Provision and install computers, mobile phones and peripherals
• Proactively monitoring remote site statuses, including site specific peripheral equipment.   
• Reporting of helpdesk trends to minimise or prevent ongoing issues and mitigate Information Security risks
• Perform server and network administration tasks
• Provide training to end users in general software and hardware use 
• Assist with hardware installation in metropolitan and remote regional locations
• Assist with project work as directed by the IT Manager
• Contribute to the development of the IT and related strategies

What will MLG provide me with?

• Full Time, Permanent Employment 
• Supportive & Safe working environment
• Approachable Management & Inclusive team culture
• Career progression
• Recognition for outstanding work

What does the ideal candidate bring to MLG?

• Tertiary qualifications in Computer Science or equivalent, preferred
• ITIL Foundations, preferred

Ability to:

• Communicate clearly, oral and written, with users of varying technical ability
• Troubleshoot and problem solve issues
• Create policy, procedure, training and technical documents 

Knowledge, understanding and awareness of:

• The administration of user accounts using O365 and Active Directory 
• Windows 10
• Basic networking
• Windows server, highly desirable
• Pronto XI ERP, highly desirable
• Office 365 and SharePoint Modern
• Information Security fundamentals
• Basic ITIL principles