Address- Short term engagement opportunity
- North of river, WA
- Great team and culture
Provide your technical expertise TO the ICT team and contribute to the local community
Your new company
A great and a rewarding opportunity to work for a WA local government organisation.
Your new role
We are looking for a dedicated and customer-focused Helpdesk Officer to join the team on a 3-month contract basis. As a Helpdesk Officer, you will play a crucial role in providing technical support and assistance to the staff and community members.
Responsibilities:
- Deliver high-quality 1st and 2nd tier IT desktop and application support, including support and assistance for telecommunication services.
- Manage the standard operating environment and SOE change management systems.
- Identify and assist with the implementation of service process improvements.
- Record support notes and relevant information in the Help Desk system.
- Provide a high level of customer service to both internal and external customers of the I.T. business unit.
What you'll need to succeed
- Demonstrated experience in a Help Desk role working in a team environment.
- Demonstrated experience in installing, configuring, and supporting PC hardware and software, including the current Microsoft Windows operating system and Microsoft Office suite of products.
- Demonstrated experience in Windows operating system administration and support.
- Experience in supporting corporate application systems such as record management systems, finance systems, property systems and email systems.
- Experience working within the local government organisation will be highly regarded.
What you'll get in return
- Great opportunity to learn and grow
- North of river location
- Amazing team culture and values
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *************@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
