AddressThe John Hughes Group is a large diverse group and a well-known iconic brand in WA.
Part of this diversity is maintaining sites in Victoria Park, East Victoria Park, Welshpool, Wangara and Rockingham. We are looking for an eager candidate to help with the busy day to day tasks and issues that involve a large company with a number of sites. This position would be suitable for an experienced Helpdesk Staff member willing to step up to the next level.
The responsibilities and requirements of the role are:
- A blended mix of “in person” support and over the phone / ticketing support.
- Escalation of cases as needed to 3rd party resources as required.
- ICT procurement and hardware / software Installation. (mostly desktop/laptop, Phone and printers)
- Work collaboratively as in a team to support and assist where required.
- Other duties as directed appropriate to the scope and level of this position.
The successful candidate should
- A minimum of 3 years experience in an IT Helpdesk Role
- Experience with the following technologies:
- Microsoft Hybrid Environment
- Office 365 / Azure, Microsoft Active Directory, RDS
- Microsoft Windows Server and desktop operating systems
- VOIP Telephony
- Outgoing personality, with strong communication skills and professionally presented Customer-centric approach to support.
- Experience in the automotive industry would be desirable.
- Be self-motivated and energetic.
The successful candidate must have;
- an Australian driver's license.
- their own vehicle and be willing to visit all the sites as required.
- Full Australian Working rights.
This is a fulltime position. (expected hours are 7:30am – 5pm)
