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Form of work Permanent Opportunity - Bondi Location
Level 1 - 2 ICT Support (Mac Platform)
Salary: $70826 - $72249 + super
Bluefin Resources is assisting a secondary education provider in the Bondi area to source an IT Helpdesk Officer. The role is responsible for the day-to-day support, maintenance and troubleshooting of the college users and Mac fleet. The role ensures that excellent 1-2 level support is provided to all staff and students as required.
Key Responsibilities:
Provide of Level 1 - 2 ICT troubleshooting and helpdesk support to all members of the college community
Identify, prioritise, and log phone, email, and web queries in the Service Desk ticketing software
Escalate unresolved issues to the Systems Administrator in a timely manner
Actively assist with updating, maintaining, and monitoring College Digital systems to ensure the uptime, security, and performance
Assist College staff and students with device and software set up
Provide training with devices and digital platforms for college staff and students.
Provide advice on digital learning resources for college staff and students
Assist with ICT projects
Key Requirements:
A good level of proficiency in a range of ICT technologies, digital learning platforms and computing programs
Basic IT troubleshooting skills and good customer service skills
Basic understanding of networking concepts
Experience with the Mac OS platform and Google Workplace / GSuite
Ability to receive and provide feedback to drive continuous improvement
Ability to work autonomously and as part of a team
Strong oral and written communication skills
Desirable Skills:
Knowledge of LMS (Canvas, School box) and SMS (TASS, Synergetics etc)
Working Knowledge of Windows Operating system environments and MS Office applications
Relevant IT qualifications.
Experience with the JAMF Pro Management platform.
Experience with the Apple School Manager platform.
Knowledge of SOE deployment approaches.
If this sounds like an interesting opportunity, then please apply today, or reach out to Hank at
Please not all successful applicants must have an active Working with Children clearance or the ability to obtain one.
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