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Form of workOsborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.
- 12 month contract
- Immediate start
- $45/hr + Super
- CBD location / 2 days WFH
The IT Helpdesk Operative reports to the Support Services Team Leader and provides quality first level technical support for Windows 10, Microsoft 365, hardware, software, print devices, mobile devices and other supported systems and infrastructure.
The position requires answering phone calls to the Helpdesk, troubleshooting, providing information and updates to users, ensuring all incidents and requests for service are accurately recorded in the service management tool and allocated to an appropriate service area.
Experience:
- MUST have at least 5 years' experience in Service Desk roles in large organisations.
- Proven experience providing quality technical support in an enterprise IT environment.
- Proven experience supporting Microsoft operating systems including Windows 10
- Proven experience using Active Directory, 365 admin centre, Exchange, Skype for Business, Microsoft 365 products, an ITSM tool and contact centre software.
- PC imaging and software deployment software e.g. Microsoft endpoint manager.
- High level of interpersonal, written, and oral communication skills for working with staff to resolve technical issues and deliver quality customer service.
- Relevant Tertiary and technical qualifications and/or significant equivalent experience in service delivery in an IT environment.
- Demonstrated ability to work as self-motivated, highly organised professional setting clear objectives, driving outcomes and meeting timelines.
- Demonstrate a commitment to Equal Employment Opportunity, Occupational Health and Safety and Cultural Diversity principles.
Thank you for your interest. We regret that, due to the number of applications received, we will not be able to respond to all applicants.
