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Form of workJob Title: Contract Helpdesk Officer
Location: Gold Coast Queensland
Job Type: Full-Time (3-Month Contract)
Experience: Minimum 2 years in Helpdesk Support
About Us: Our client is a dynamic company dedicated to providing exceptional products to theirclients. We are currently seeking a skilled and experienced Helpdesk Officer to join the team for a 3-month term and contribute to the to delivering expetional customer support.
Job Overview: As a Contract Helpdesk Officer, you will play a crucial role in ensuring smooth and efficient IT operations by providing technical support and assistance to the internal teams. The ideal candidate will have a minimum of 2 years of experience in a helpdesk or technical support role, a strong customer service orientation, and the ability to troubleshoot and resolve issues promptly.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and remote assistance.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Document, track, and monitor support requests to ensure timely resolution.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Assist in the development and maintenance of knowledge base articles.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Collaborate with vendors to resolve hardware and software issues.
Qualifications:
- Minimum of 2 years of experience in a helpdesk or technical support role.
- Proficient in troubleshooting Windows and Mac operating systems.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred.
