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Form of workGTC Legal Group is a National law firm that requires an exceptional Level 1, IT Helpdesk Support Officer who will provide technical support, troubleshoot issues, resolved software and hardware issues, and ensure timely and effective resolution of technical problems.
The successful applicant should meet the following minimum requirements:
- A minimum of three years’ experience in a similar role
- Current driver license.
- Extensive knowledge of Windows Desktop and Server, OS X and iOS, and Android operating systems and Microsoft 365 applications.
- Excellent diagnostic and troubleshooting skills.
- Strong time management skills.
- Possess strong customer focus.
- Knowledge to do remote support of network and computer equipment.
- Maturity and a happy, friendly demeanor.
- The willingness to learn new skills with attention to detail.
- Ability to nurture, manage and grow junior support staff.
- Experience with user account creations.
- Willing to work after hours to support staff when required.
- Knowledge of Salesforce highly recommended.
Your responsibilities will include:
- Diagnosing computer hardware/software faults.
- Solving the staff technical problems.
- General hardware repairs.
- Re-Installation of software.
- Replacement of parts.
- Education on our product and/or services range.
- Other tasks as requested.
We are looking for someone who can talk to our staff, assess the issue and troubleshoot to solve the underlying issue. You would be the first point of contact for our staff throughout Australia, who require technical assistance.
The successful applicant will have excellent troubleshooting and communication skills and be strongly customer focused
Please email your cover letter and resume to Michelle Makela, Legal Practice Director at ***************@gtclegalgroup.com.au
