It Helpdesk Support Officer - Immediate Start - Contract Through Until June '24

• IT Helpdesk Support Officer - Windows 10, O365 & Teams
• Immediate start - Contract through until June '24
• Monday to Friday office based position 

An urgent need has arisen to engage the services of an IT Helpdesk Support officer to start immediately. Contract through until June 2024.

To be considered for this opportunity we require applicants with the following minimum experience and skills:

• ICT/IT tertiary qualification
• Minimum of 2 years of experience in IT Helpdesk Support
• Good knowledge of Microsoft products including Windows 10, Office365 and and Teams
• Good knowledge of a ticketing system
  
• Previous experience in supporting a user based of up to 500 employees
• Any knowledge of an ERP system is highly desirable.
• Beaudesert based and able to work an occasional shift that would start at 7 am

Key responsibilities:

• Provide 1st Level IT support for 500 end-users.
• Troubleshooting and resolving technical support requests and tickets following the business unit incident management process and the SLAs.
• Develop checklists, procedures, and knowledgebase articles.
• Participate in IT projects as required.
• Monitor and manage software telephony systems for the business unit.

Location: Beaudesert working Monday to Friday office based. Able to work an occasional shift that would start at 7 am

The client is looking to hire with a start date in February 2024.  To begin the application process please APPLY below and submit your resume.

This position was posted by Genesis IT&T - Filling the IT skills gap across Australia