Hire Controller

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture. 

Hire Controller

Are you passionate about delivering exceptional customer service and ensuring operational efficiency? Join our team at Reliable Hire as a Hire Controller and play a vital role in our rental operations. We are seeking a proactive and detail-orientated individual who thrives in a fast-paced, collaborative environment.

The Hire Controller role involves delivering outstanding customer service and maintaining operational efficiency by liaising with departments and focusing on details that enhance the rental experience for the customer. Responsibilities include handling rental inquiries, reservations, paperwork and ensuring a seamless customer experience.

Why join the team?

• Competitive salary + super
• Dynamic and fast paced role
• Monday to Friday
• Training and support provided by a very dynamic and experienced team

Key responsibilities:

• Customer Service:

- Polite and friendly customer interaction

- Going above and beyond to give our customers exceptional service

• Handling Reservation – coordinating and confirming bookings for equipment rentals.
• Managing rental inquiries (face-to-face, telephone or online).
• Administrative tasks – Managing admin tasks associated with rentals, including contracts, invoices, and documentation.
• Collaborating with all departments (ie. Workshop/Sales/Accounts).

Key Requirements

• Open Drivers Licence 
• Exceptional customer service skills
• Self-motivated worker with a high level of energy and commitment, a great eye for detail, 'can do' attitude and willingness to learn
• Strong written and verbal communication skills
• Ability to prioritise workload and meet deadlines
• Punctual and Reliable
• Computer Literate

Key Qualifications and Skills

• Previous experience in customer service, service advisory, sales support or a related field is an advantage 
• Proficient in using computer software for data entry and record-keeping 
• Strong organisational and multitasking abilities