Specialist Hire Controller

Specialist Hire Controller
Pump and Power Brisbane

• Largest family-owned equipment hire company in ANZ + great employee benefits
• Training & career development - build your career with us - no experience needed
• Customer Interaction: Thrive in a Hire Controller role, engaging with customers and coordinating contracts.
• Values: Embrace core principles like One Family, Fair Dinkum, and Taking Hire Higher.

Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.
And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!
Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!
About the role
The Hire Controller role is part of a wider Distribution Centre Team. The role will work closely with the wider business development team to grow the specialist business, support growth in the other specialist businesses and wider general hire, and offering total solutions to our customers. The role brings a customer centric focus to specialist product by providing a customised solution to meet the customer expectation of our equipment
expertise. The Hire Controller will report to the Specialist Manager.
This role requires you to;

• Assist customers over the phone using the reservation prompt script at the front desk. Create, update and finalise hire schedules
• Co-ordinating customer hire contracts and branch administration
• Read and filter specialist business emails and pass on to the relevant team member, including emails from
  other branches/specialist branches, or the customer support centre
• Complete other paperwork and administration as required, such as "On Hire" equipment file and banking.
• Manage customer overdues to follow up on late returns
• Liaise closely with the Transport Manager to develop daily driver schedule to optimise Service Person/Driver efficiencies and meet customer requirements, and have awareness of driver movements throughout the day to adapt to changing branch needs
• Clean and maintain the branch showroom, yard and storage spaces
• Follow the directions of the Specialist Manager/Assistant Specialist Manager, and complete all other tasks as requested by management

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance
• Previous experience in a customer service role, and a genuine interest in helping others
• A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
• Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
• An interest in mechanics and construction equipment and a desire to learn

Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.
We offer great Benefits & Rewards such as;

• Extensive training and development throughout your career with us
• Career progression and internal transfer opportunities - across state and international borders
• Staff discount rates on our hire gear
• Access to our employee benefits program including discounts on insurance, eye care, travel and more!
• Annual Awards night, Team BBQs and many other fun social events

Simply hit the Apply Now button and we look forward to talking with you!