Hotel Manager

The Island Hotel has an exciting opportunity for a full time Hotel Manager for our Boutique hotel located in Surfers Paradise.

Tasks Include: 

• Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction, and maintaining the physical facilities.
• Train staff members, including front desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
• Planning and implementing capital improvements to the hotel, such as renovations, upgrades or expansions.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Create a memorable customer experience by delivering on guest expectations while exceeding them. 

Requirements and skills:

• A minimum of 2 years of proven experience as a Hotel Manager, hotel operations manager or a similar role.
• Bachelor’s or Diploma degree in hospitality management or a related field.
• Multilingual skills (speaking, reading, and writing) in French, German and/or Mandarin Chinese are an advantage.
• Strong leadership skills, problem-solving understanding, and commitment to providing excellent customer service.

 Skills:

• Computer literate and fluent with time and attendance systems.
• Work with and communicate effectively within a team environment. 
• Excellent attention to detail.
• Highly motivated personality.
• Great communication and customer service skills.
• Well, presented.
• Great Presentation and attention to detail.

The right candidate will be remunerated in accordance with their experience, between $70 000 - $85 000 plus superannuation.

If you are interested in this opportunity, please email a copy of your resume and a cover letter [maximum of A4] to Email jackie.mcnally@katarzyna.com.au