Job Description:- · Permanent I Hybrid work
- · Open to Syd I Perth I Brisbane or Melbourne location
- · Workplace Relations & Case Management
How will I help?Joining the
Workplace Resolutions team in Customer and Corporate Services, as a Senior Specialist, you will support best practice workplace relations advice to leaders and employees in line with our HR service model. You will find yourself engaging with leaders at all levels to make a real, tangible impact through the resolution of HR case matters. An experienced workplace investigator. your strength in stakeholder management will see you quickly build relationships and establish yourself as a trusted advisor. You will be known for your technical knowledge, sound judgement and care, and a deep understanding of the Group's policies, procedures and protocols. You will balance your technical expertise with an understanding of our business to execute and/or guide on end-to-end employee conduct investigations, and support leaders address underperformance and complex absence matters. Working collaboratively, you will partner with business leaders to support decisions that balance Group Values, risk tolerance and commerciality.Your key accountabilities will include:
- Management of end-to-end workplace matters as allocated.
- Facilitate solutions in a holistic and connected way through specialist expertise, and business knowledge and strong stakeholder management.
- Apply relevant policies, frameworks and legislation to ensure consistency and quality.
- Identify and escalate complexity, risk and emerging trends related to allocated matters.
- Drive collaboration with key HR and Business stakeholders
- Disciplined administration and record management practices; and
- Contribute to the continuous improvement of our Workplace Resolutions function through simplification opportunities, and the continued enhancement of our standards, protocols and workflows.
- Mediation (if accredited).
What's in it for me?You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?You will bring 3 + years of experience in case management or workplace investigation experience within a specialist, or operational HR Generalist role, preferably in a large and complex organisation, where you have built a track record of running workplace investigations, fostering stakeholder relationships and developing exceptional professional, commercial and personal judgement. In addition to demonstrating a knowledge of industrial relations and/or employment law, you will possess excellent problem-solving, drafting and communication skills, and a mindset of care and fairness.What is it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.How do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
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