Address- Not for Profit organisation
- $44.00 + Super per hour
- On-site role at Glebe
- Free parking
- 6 months initial contract
Purpose :
This role is providing support to a small to medium user base 100+ across multiple locations.
You will :
- Provide first point of IT contact for all staff
- Assist Staff either face to face, email or over the phone to help resolve IT issues
- Troubleshoot issues to resolution and/or escalate to partner organisations as required
- Log all Incidents and Service Requests
- Maintain system and data security to ensure client's network integrity
Essential Requirements :
- Excellent interpersonal skills
- Minimum Basic Microsoft Windows
- Minimum Intermediate Microsoft Office. (Word, Excel, PowerPoint and Outlook)
- Professional Customer Service accreditation
- ITIL Fundamentals
- Working knowledge of small business IT environments
- Mature understanding and appreciation of unique client needs
- IT Service provider relationship management
- Working knowledge of ITIL fundamentals, with focus on Service Operations
Additional :
This is a 5 days on-site role at Glebe and free parking is available.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
