Ict Support Officer

Open to:   Australian Citizen or Able to Pass Baseline
 
Location:  Canberra (Hybrid)
 
We are seeking a dynamic, motivated, and experienced professional to work within the Business Services Team (BST), to conduct the day-to-day Information Communication Technology (ICT) support in our Canberra office.
BST is responsible for providing a range of corporate services to the DTA, including ICT, IT Security, Physical and Personnel Security and Property Services.
 
The ICT Operations Support Officer will report to the Assistant Director of ICT and will be responsible for conducting the day-to-day management of ICT at the office, and other duties.
 
This role would suit a qualified professional who is keen to utilise a wide range ICT and generalist skills and enjoys working with a high level of independence.
 
Essential criteria

1. ITIL and Microsoft certifications are highly regarded.
2. Experience in liaising with clients across a range of mediums (in person, via phone, email and using service management tools) - mandatory
3. Demonstrated experience in managing ICT systems using Microsoft Office 365 and Azure and experience with video conferencing support - mandatory
4. Demonstrated experience in Windows Server and RDS Environment – desirable
5. Experience with PowerShell scripting – desirable
6. Experience in Endpoint manager - desirable
7. Outstanding communication skills with an ability to effectively communicate technical content to team members, other business areas, stakeholders, clients and service providers
8. A high level of organisational skills with the ability to identify and manage multiple high-priority items in a fast-paced environment
9. Self-motivated with strong skills in time management and resilient to high levels of demand
10. Demonstrated experience in using and administering O365 and Azure environment
11. ICT Helpdesk experience
12. Excellent organization skills Excellent written and oral communication skills.