Ict Support Technician

We are Australia's largest and most dynamic automotive retailer employing over 10,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

ICT Support Technician

Reporting to the IT Services Manager, you will be responsible for providing IT support to our dealerships across QLD both remotely and on-site. This role will see you working directly with the existing IT Support team delivering day-to-day IT support in a professional and efficient manner.

As an ICT Support Technician, you will:

•     Respond to inquiries from users, identify and resolve technical problems or malfunctions with software, hardware, system configurations or network systems.
•     Install, configure and maintain hardware components like computers, printers, routers, switches, and peripherals.
•          Troubleshoot and resolve issues related to software applications, operating systems, and other programs.
•          Assist in maintaining and troubleshooting network connections, ensuring connectivity, and resolving network-related issues such as internet connectivity problems or LAN/WAN issues.
•    Assist in routine maintenance tasks such as software updates, system checks, and equipment inventory management.
•           Take an active role in maintaining and improving efficient use of applications and equipment.
•         Providing remote assistance via phone, email, or chat to troubleshoot issues or guide users through problem-solving steps.

To be successful in this role, you will need:

•          Tertiary qualifications in information technology, programming or business.
•          3 or more years of experience in a similar role
•          Excellent communication skills
•          Enthusiasm for working in a tight-knit team
•          Excellent time management and an ability to work to deadlines
•          The drive to continue learning in the field

 About you:

• A strong understanding of Aruba, Windows, Windows Server, Office 365 and Ticketing systems is required; experience with Azure and AWS is a plus.
• Excellent customer service skills including in-person and over the phone
• Great problem-diagnosis and solving skills
• A preference (and ability) to work independently.
• A current and valid Driver’s Licence 

In return we offer:

•          Discounted health insurance
•          Discounts on employee purchases including finance & insurance options
•          Discount for fitness and wellness experiences
•          Employee assistance program
•          Novated leasing and vehicle subscription offers
•          Training and development opportunities

At Eagers Automotive, we embrace change and promote an inclusive and diverse environment. If you believe you fit this description please apply now, we look forward to meeting you.

Eagers Automotive is an Equal Opportunity Employer thatencourages applicants of all backgrounds to apply

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $70,000 - $80,000 per year