Ict Support Technician

Level 1 Technical Support to end users, troubleshooting issues onsite and remotely across The APP Group

ICT Support Technician
About us:
The APP Group is proud to take responsibility for creating a better future.
Our integrated service offering spans the full asset capital investment lifecycle in the sectors of Transport, Property, Social Infrastructure, Energy & Utilities and Defence.
We provide market leading expertise and advice to help tackle Australia's most complex projects and challenges, backed by our 550-strong nationwide team.
Our people manage, consult and partner with our valued clients to shape progress for their organisation and the communities they serve.
The Role
We are currently seeking an ICT Support Technician with excellent communication skills and a natural flair for building relationships, to join our dedicated and highly collaborative IT team, based in Sydney CBD. This busy and diverse role will see you providing Level 1 Technical Support to end users, troubleshooting issues onsite and remotely.
You will monitor and be a first responder to helpdesk requests and incidents via multiple communication channels. You will determine incident severity and make priority judgements to fix issues efficiently or escalate to others. You will assist with other IT administrative processes as required, including procurement, asset allocation and tracking, and participate in regular team events and workshops.
The multidisciplinary nature of our team will provide many opportunities for skills development and experience in various technologies including the following:

• Microsoft Windows OS
• Microsoft cloud services including Office365, Teams, OneDrive, SharePoint
• Windows Active Directory and Azure Active Directory Services
• Microsoft Exchange administration
• Microsoft Systems Centre for OS and App deployment (migrating to Intune)
• Network troubleshooting (WAN/LAN, TCP/IP)
• Apple iOS devices
• Video conferencing hardware
• Cloud telephony

About You
You will hold an IT related degree and be looking to apply your knowledge in a practical role. This is a full-time role. APP promotes and supports workplace flexibility including when, where and how work is done. The successful candidate will have the following attributes:

• Excellent customer service and communication skills (written and verbal)
• Strong problem-solving with the ability to prioritise competing tasks
• Proactive with a 'can do attitude' to solving new problems

The following attributes are ideal:

• Tertiary qualifications in a relevant IT field and at least 2 years work experience in a similar role
• Experience in a Level 1 IT Support role
• IT or Computer Science degree or related industry certifications
• ITIL certification or experience would be an advantage.

This role will be paying $70,000 base + superannuation.
Rewarding Career
Our people are our greatest asset and the biggest competitive advantage we have. How we attract, engage, and retain talent is by delivering a great place to work.
Our aspiration is to provide an engaging and diverse work environment that is underpinned by a culture of opportunity, growth, excellence, flexibility, and sense of belonging.
How we deliver value to our people

• Strong culture and engagement
• Ongoing focus on safety, health, and wellbeing
• Embedding our purpose and values
• Flexibility that works for you and the business
• Feedback matters
• Education and training programs
• Community support and engagement
• People leadership support and programs
• Annual leave salary sacrificing options
• Staff rewards and incentives

Life at APP is all about connection. If you are keen to join a team that works together to deliver outstanding results for their clients, creates a great workplace, enriches communities, and helps each other grow then The APP Group could be the next step in your career