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SalaryPlaced.au is looking for a full-time ICT Support Technicianfor our client in Hamilton, Victoria. As an ICT Support Technician, you will be responsible for troubleshooting, diagnosing, and resolving technical problems with hardware, software, and network systems, ensuring the maintenance of the IT structure. If you are a proactive and analytical thinker with a passion for technology and the environment, this would be the perfect opportunity for you. Apply today and experience working in a thriving environment with a growth culture, and competitive pay!
Job description:
- Respond to user enquiries regarding a variety of ICT issues, such as hardware malfunctions, software errors, and network connectivity problems.
- Provide clear and concise instructions to users to resolve technical problems as needed.
- Troubleshoot hardware issues such as computer malfunctions, peripheral equipment failures, and others.
- Utilise diagnostic tools and utilities to pinpoint the cause of technical problems.
- Install new hardware components to organisational standards as needed.
- Configure hardware and software settings to meet user requirements and ensure performance.
- Perform software installations and updates, ensuring compatibility with existing systems.
- Maintain accurate documentation of hardware and software configurations.
- Document all user-reported issues, troubleshooting steps taken, and resolutions implemented.
- Assist with the implementation of new IT policies and procedures, ensuring user awareness and adoption.
Qualifications/Attributes:
- Must hold a Diploma in Information Technology or a technology-related field, or 3 years of work experience in lieu of qualification.
- Must have at least 2 years of experience.
- Strong knowledge of hardware, software, and network troubleshooting principles.
- Must have excellent communication and interpersonal skills.
- Excellent problem-solving and time-management skills.
- Ability to work independently and as part of a team.
- Experience with specific operating systems and software applications.
Salary Range: $65,000 – $80,000 p.a. excluding superannuation.
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $65,000 - $80,000 per year
