AddressPosition Title: Implementation Manager
Location: Australia
Your role
The Implementation Manager's primary responsibility is project management of customer implementations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Implementation Manager will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices. The primary responsibility is to use standard project management and construction best practices to ensure all deployments are completed on time, in budget, and error-free.
What you'll do
Project Management
Create a project plan for each customer deployment
Track the deployment and update the project plan
Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements
Provide a budget to actual cost analysis for each project
Coordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contracts
Manage existing supply chains and make recommendations for improvements
Manage supply chain inventory against outstanding projects/orders
Track vendor managed inventory (VMI) against outstanding orders to ensure inventory levels are maintained
Vendor Management
Manage material vendors and contractors
Work with vendor managed inventory, to track and maintain appropriate levels of inventory
Develop SOWs for same, review and coordinate pricing and contracts with local property teams
Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects.
Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates
Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager
Track vendor performance against contracts and SLAs
Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues
Local Support
Provide Technical and Project Oversight and support to the property and data center managers
Provide technology and process training for local teams
Coordinate with vendors and contractors to provide trade and product specific training for local teams
Provide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change requests
and many more.…
What you'll need
- Bachelor's degree (BA/BS) or equivalent experience required
- 10 years' experience in the deployment of fixtures and infrastructure in a raised floor data center environment (preferably in the Telco, Colo, or Hosting industry)
- Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure
- PMP certification preferred
- BCSI or other data center specific certifications desired
- Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications
- Experience working with material vendors, and inventory management/vendor managed inventory (VMI)
- Ability to create specifications and scopes of work
- Expert level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio
- Expert level proficiency with project management software
- Working knowledge of Cost Accounting
- Experience in customer deployments in Colo or Hosting industry
- Proven ability to project manage effectively, and to take corrective action when needed
- Working knowledge of mechanical, electrical and plumbing systems supporting a critical environment
- Able to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints
- Excellent verbal and written communications skills
- Able to make effective presentations and respond to questions from groups of clients, customers and the general public
- Customer service skills
- Ability to track costs for all projects, using purchase orders and other tracking methods
- Ability to analyze and solve problems involving several options with limited information
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
- Requires advanced analytical and quantitative skills
- Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment
- Strong organizational skills, attention to detail and openness to new ideas and procedures
- You should also be willing and able to travel approximately 35-50% of the time.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.
To learn more about Digital Realty, please visit
