Implementation Specialist

Veracross is hiring for the role of Implementation Specialist – Australia

An Implementation Specialist leads successful implementations of the Veracross software through strong understanding of the Veracross software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on-budget, while fostering trusting relationships with implementing clients.

In addition to serving as a Project Manager, coordinating with the global network of Veracross product experts for the delivery of specific implementation tasks and trainings. This role will also include delivery of product specific tasks and trainings.

Successful candidates will have familiarity with the Australia independent school market, and experience implementing and/or managing education technology solutions.

Responsibilities

Develops, coordinates, and tracks overall Veracross software implementation project plans, task schedules, and resources to ensure on-time and high-quality delivery.

• Coordinates effective implementation kickoffs for each school, including discovery of school specific goals, setting expectations for Veracross and school project roles and verifying timelines.
• Conducts regular reviews of current and upcoming milestones, staffing, timelines, and process expectations to ensure clarity of status for schools as they continue through their implementation(s)
• Solicits ongoing feedback from schools regarding how current projects are progressing. Confirms that schools have the right context and clarity regarding the process and goals of in-progress implementations.
• Ensures Veracross project tools are maintained for assigned projects.

Coordinates with school personnel to ensure school activities are clearly communicated, understood, and are tracking to plan:

• Ensures school personnel complete required self-paced training assignments per plan.
• Ensures required school personal attend live training and configuration sessions with Veracross experts.
• Works with School Project Manager to ensure effective communication and change management across school stakeholders.

Coordinates across assigned Veracross implementation resources:

• Collaborates frequently with internal Veracross global implementation consultants and engineers to ensure implementation plans and assignments are tracking to plan.

• Provides school-specific context and considerations to internal Veracross staff. May include specific sales notes, timeline considerations, Australian market perspectives, etc.
• Provides details to internal Veracross staff based on feedback, goals or plan changes shared during regular project reviews with school.

Leads product specific implementation delivery tasks across multiple Veracross modules:

• Provide regular training sessions with schools to guide configurations, testing and process efficiency.
• Lead personalized consulting sessions to provide workflow consulting, guidance on school configuration, and answer questions about business needs.
• Orchestrate successful change management, where configurations are tested, revised, approved, and deployed.

Requirements

• This role is based in Australia, and citizenship or permanent residence is required
• University degree or equivalent experience
• 2+ years’ experience working for or working with Australian independent schools
• 2+ years of experience in technical project management or implementing SAAS based software solutions preferred
• Excellent written and oral communication skills, ability to communicate effectively across broad range of roles from individual contributor to senior leadership
• Experience in Project Management, ideally in implementing software solutions.
• Ability to make decisions and recommendations under limited direction and using a high degree of initiative and independent judgement
• Ability to learn complex, enterprise level software systems at a level that supports teaching others. Willingness to learn independently, leveraging available self-study resources
• Ability to multi-task in a fast-paced environment
• Experience working with remote, global and/or matrix organizations preferred
• Ability to travel within Australia (with applicable Working with Children Check certificate(s)

Benefits

• Our team is fully remote- everyone works from home - This role is based in Australia, and citizenship or permanent residence is required
• 25 days holiday, plus public holidays
• Superannuation contribution (on top of base salary)

We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.