Information Management Help Desk Officer

Launch Your Records Management Career in a 6 Month Contract with a local Council in Western Sydney Do you thrive in a fast-paced environment where you can leverage your Information Management skills to support a growing organisation? We are looking for a highly motivated Information Management Help Desk Officer to join our client, a leading local government authority in Western Sydney. This is an exciting opportunity to make a real difference by providing exceptional support to end-users on their Content Management System (EDMS) – HPE CM9. About the Role In this customer-focused role, you'll be the first point of contact for staff enquiries related to the EDMS. You'll provide technical support, troubleshoot issues, and ensure users are leveraging the system effectively. Here's what you'll be doing: Providing user support and guidance on the Council's EDMS (HPE CM9) Troubleshooting system issues and resolving user enquiries efficiently Contributing to business development and improvement initiatives to enhance the user…
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