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SalaryAbout Us
Recognised as one of South Australia’s premier Council’s, the City of Mitcham is inviting applications for the position of Information Management Officer from individuals who possess excellent technical knowledge and enjoy working in a collaborative team environment.
About the Role
Reporting to the Team Leader Customer Communications, the Information Management Officer is a diverse and interesting role supporting best practice Information Management for the City of Mitcham.
The role of the Information Management Officer is to provide proactive, quality customer service to all customers and stakeholders pertaining to confidential records management services, administration and specific project support.
Being part of the Customer Communications Team will see you multi-tasking in this fast-paced environment and drawing on your skills and experience to deliver a high standard of work and customer service.
Key requirements of the role include:
- Case management of customer enquiries/requests
- A range of administrative tasks, including (but not limited to):
- Information management
- Undertake record capture, registration, filing, storage, handling, tracking, searching, quality assurance, and disposal activities in accordance with the compliance requirements of Council policy, procedure, and relevant legislation
- Section 7 Searches under the Land and Business (Sale and Conveyancing) Act, including undertaking research on Development Applications
- Request to View Requests of Development Applications
- Registering and classifying hard copy records, emails and customer requests in Council CRM (Customer Request System) system and Council’s EDRMs using document tilting standards and business rules
- Provide advice to staff in relation to Records and Information Management activities and enquiries (Helpdesk)
- Provide support to the business with day-to-day operations of the Electronic Document and Records Management System (EDRMS) (Helpdesk)
- Assist with the archiving, retention and disposal of hard copy and electronic files and documents in accordance with the approved retention and disposal schedules
- Perform audits of Information Management assets, provide reports of Information Management practices to ensure compliance with policies, guidelines and procedures, and supports business units in the use of the systems (IM Plan)
- Contributing to continuous improvement and change initiatives
- Conduct an annual review of sentenced records and
- Other ad hoc administrative duties as required
You have career experience in Local Government and demonstrated knowledge working in an Information Management/Records Management role. You are proficient with technology and systems and enjoy working as part of a cohesive team where regular collaboration and communication are prioritised.
Other important skills and attributes include:
- Experience with EDRMS, ECM and/or TechOne
- Destroy hardcopies certification (GDS21, GDS40, GDS41)
- Information security classification
- High level of computer literacy
- Organisation skills, including time management and prioritisation
- Ability to source relevant information and make informed decisions
- Ability to lift standard records boxes and push trolleys
Other benefits such as flexitime and additional leave days are also included as part of this full-time, 2-year contract.
This is your opportunity to be part of a leading community organisation that prioritises its people, culture, and customers.
To find out more, please call The City of Mitcham’s Recruitment Partner, Jenna Austin from Perks People Solutions on (08) 8273 9***.
To request a copy of the Position Description, please email *******@ppsconsulting.com.au
Applications close Monday 5 February 2024, 5.00pm.
Please be advised that a current DHS Clearance and completion of a Drug and Alcohol Test is a requirement of this position.
