AddressAbout US
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.
We offer an impressive range of benefits including:
- 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
- The opportunity to choose between 17% and 11% superannuation
- $1,500 personal development budget
- Exceptional parental leave
At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everyone can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes to our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.
The opportunity
Our Member & Advice division is here to deliver great outcomes for our members. As part of this, the Insurance & Claims team are responsible for facilitating death, terminal illness, and permanent incapacity claims, as well as assisting the underwriting application and administration process on behalf of our members and insurer.
This is a crucial role in continuing our standing as a multiple award-winning fund which is recognised for excellent customer service. At the heart of this is an empathetic and personalised approach, which you will deliver alongside meeting UniSuper’s service and quality standards. You will be part of a close-knit team that balances individual responsibilities with a supportive and collaborative team environment.
There will be opportunities for growth and learning as we continue to grow and evolve, allowing you to develop your career beyond this role.
About you
Our ideal candidate will have strong claims case management and underwriting experience, the ability to build trusting relationships with members, along with previous experience supporting members with care and empathy.
Some of the other key traits we will be looking for include:
- Experience in death claims management
- Strong communication skills including the ability to simplify the complex
- Great customer service skills with a high degree of empathy and the ability to deal with difficult situations
- Ability to understand, analyse and interpret information with attention to detail
- Excellent time management skills with the ability to manage your own workload
- Team player who actively contributes to the overall performance and culture of the team
- A commitment to continuous learning and your own personal development
What US offer
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:
- Additional 3 days paid leave over the Christmas period – equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you
We're passionate about knowledge and sharing it amongst our members and our employees so believe 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.
If you feel you have the experience and skills required for this role, please apply!
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