Intake Coordinator

 
Responsibilities include, but are not limited to:

• Conduct intake interviews with clients and their families to gather detailed information about their needs, preferences, and goals.
• Assess the eligibility and suitability of clients for HAHS supports in accordance with NDIS guidelines.
• Manage the onboarding process for new referrals across all HAHS services, including in-home care, supported independent living, day programs, plan management, and allied health (where required).
• Accurately document client information, including personal details, medical history, disability information, and support requirements.
• Complete and maintain risk assessment documentation.
• Receiving calls on the intake line from referral partners and warm leads. Ability to convert the leads with all the relevant information to start services with HAHS and/ or referral them to the BDM team if required.
• Work closely with external team members, including support coordinators, allied health professionals, clients, and caregivers, to develop comprehensive care plans.
• Coordinate the execution of HAHS Service Agreements and track their progress to completion.
• Manage and coordinate the schedules of support workers to ensure appropriate staffing levels for client support, accommodating the needs and preferences of both clients and staff.
• Ensure compliance with all relevant legislation, regulations, and organizational policies and procedures, particularly regarding privacy and confidentiality.
• Participate in quality assurance activities to maintain high standards of service delivery.
• Engage in ongoing training and professional development activities to stay updated with NDIS policies and procedures, as well as best practices in disability support.
• Assist in monitoring staff, including contractors, to ensure adherence to company procedures and policies.
• Provide support to other HAHS departments and teams as required.
• Build and maintain relationships with referral partners, and schedule appointments for the Business Development team or Care Coordinators where needed.
• Perform other general administrative duties as required to support the smooth operation of HAHS services.

About YOU:

• To be successful in this role you will possess the following skills:
• Must have Police Check
• Any level of experience in Intake within NDIS frame work
• Good phone manner and confident on the phone
• Ability to priortise tasks, time management and work well under pressure
• Excellent written and verbal communication skills
• Great attention to detail and an excellent level of accuracy
• Exceptional customer service skills coupled with patience and commitment
• The ability to build and maintain rapport with stakeholders
• Proficiency in using relevant software for documentation and scheduling.
• High computer literacy with experience using information management systems
• Unrestricted working rights in Australia
• Conscientious work ethic and time management skills

 
The rewards:

If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of.

Working for us will put you in a strong position with your career, with opportunities for growth and development. If the answer to all the above is ‘yes’ then apply today for the opportunity to make a real difference in the lives of people with disability.

Please only apply if you are currently living in Melbourne . We are not accepting applicants outside of Melbourne at this stage.

Additional information

• Intake experience ,onboarding new referrals