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Form of workPosition Summary
- Join a respected industry leader of family, disability and community services
- A rewarding role that will impact the lives of our most vulnerable clients
- $82k salary + 11% super + NFP salary packaging + employee benefits
We are currently seeking to appoint a motivated individual to join the National Debt Helpline as an Intake Worker. This position will be based in Chermside, on a full-time 12 month contract.
The Opportunity
As an Intake Worker, you will be responsible for handling a high volume of inbound calls and actioning outbound calls. You will be the first point of client/agency contact and will refer clients through a client centred, trauma informed approach to numerous community-based services including Financial Counsellors to support the individual needs presented by the client.
Throughout the triage and assessment process the Intake Worker will actively listen to ask questions and provide accurate information to determine how best to serve the client including the client’s capacity to self-help.
What you'll need
- Experience in using a client management system
- Ability to work within a fast-paced call centre environment
- Ability to quickly assess and priotise client needs and refer to appropriate services
- Have a polite and helpful disposition
- Previous customer service experience is highly preferred
- Proficient in the use of computers and systems
- Ability to complete prompt, accurate data base entries and case notes
- High attention to detail
- Willingness to learn and take on coaching and feedback
- Certificate IV in Community Services or related field and/or Certificate IV in Telephone Counselling Services is highly desirable
- Positive Blue Card
Supporting you to support others
Family and Disability Services is a respected industry leader and one of Queensland’s largest community service providers, with a wide range of services that provide support to vulnerable individuals, families and communities in metropolitan, regional and remote locations across the State. We’re proudly not-for-profit and offer you:
- Access to salary packaging & meal and entertainment benefits
- Flexible work arrangements to support work-life balance
- Employee assistance, health & wellness programs
- Values-based culture & rewards and recognition
- Ongoing learning & development
Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.
Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.
We are proud of our team’s diversity and highly encourage applications from people with a disability and those who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
