Intake Worker

• Employment Term: Permanent Full-time Opportunity (76 hours per fortnight)
• Location: Sunshine Coast  
• Remuneration: $93,865 + 11% Super + Not for Profit Salary Packaging 

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.  

An integral part of our Family Relationship Centre, as an Intake Worker, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  

Let’s make a meaningful difference, together. 

Your part in our UnitingCare Community team

UnitingCare Family and Disability Services is seeking an energetic, motivated individual to join our highly skilled, dedicated team in the role of State Wide Intake Officer for the Sunshine Coast, Logan and Bundaberg Family Relationships Centres on a permanent full-time basis. 

Applicants considered will be based from the Sunshine Coast and this role will act as the initial contact for clients to the services offered by these Family Relationship Centres:

• Conduct initial intake to assess client needs and suitability.
• Provide information to clients about the family dispute resolution process.
• Using a strengths-based practice to conduct risk and needs assessments.
• Providing short-term strategies, information, advice and referrals to assist clients.

What makes a difference for us? 

• A degree in Social Sciences, Behavioural Sciences or Human Services.
• Demonstrated sound knowledge and understanding of relevant legislation in relation to family law, child protection and domestic and family violence.
• Experience and understanding of strengths based assessment and case management processes.
• Excellent interpersonal and communication skills.
• Ability and experience in using client management systems and databases to maintain records and prepare accurate reports.
• Current Drivers Licence.

What makes a difference for you? 

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives. 

• Flexible work arrangements to support work-life balance 
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme 
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 
• Career development opportunities to challenge yourself, grow and make a meaningful difference   

We’d love you to be part of our UnitingCare family 

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.  

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• provide welcoming, safe & nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion  

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.