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SalaryClassification: Administrative Services Officer Class 6
Salary: $95,746 - $109,072 plus superannuation
Position No: 44782
Directorate: Community Services
Advertised (Gazettal date): 22 February 2024
Contact Officer: Will Constantine on ***************@act.gov.au or (02) 6207 7***
Details: At the Community Services Directorate (CSD) we value our people and the significant contribution they make to our success in supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable environment across the ACT.
The Complaints team within Regulation, Assurance and Quality branch provides strategic complaints leadership for high quality complaints handling with consistent systems and processes to achieve positive outcomes within CSD. The Complaints team currently have a permanent vacancy for an Investigator to join the team.
Under the direction of the Senior Investigator, the Investigator will provide administrative and professional support in the resolution of complaints about CSD, where required, regulated human services. The position also supports operational policy development as part of quality improvement. This includes providing secretariat support for the CSD Complaints Management Committee. The position requires a reliable person who can work independently as well as part of a small team. The successful applicant will display discretion and integrity while working with sensitive and confidential information.
CSD is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Eligibility/Other requirements: Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)
Note: Merit pool: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to Apply: Please submit a two-page pitch that tells the selection committee about your ability to perform the advertised role relevant to the capabilities set out in the Position Description ‘What You Require’ and why you are the best person for this role.
Applications should be submitted via the Apply Now button below.
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