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Form of work IT Support Analyst with Global company Your new company
Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager.
Your new role
Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
Create knowledge base articles in order to review and amend Service Desk policies and procedure
Work closely with third level infrastructure and applications teams to investigate problems and major incidents
Provide 2nd level support for external clients
Manage queries, trouble tickets, work orders and Requests for Service
Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
Provide remote assistance as well
What you'll need to succeed
Relevant IT Qualification
Relevant experience in the ICT industry, preferably IT Service Desk.
Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
'C' class driver's licence
What you'll get in return
You will enjoy a competitive rates and flexible working conditions.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
