It Helpdesk Support

This is an exciting opportunity for a motivated, experienced IT Helpdesk Support at our Central Office to join Relationships Australia Victoria (RAV).

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 75 years.  Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.  

The role

Reporting to the Assistant IT Manager your responsibilities include being responsible for providing a centralised Helpdesk service to internal clients, ensuring all calls are handled in a professional manner. This ‘hands-on’ role provides a first point of contact for issues related to the use of RAV’s business applications and other software, and support related to desktop and equipment issues. You will also provide first level support to internal clients experiencing ICT issues, management of ICT incidents reported to the Service Desk through resolution, and accurate recording of ICT incidents using the Service Desk logging system. 

This full-time position will be across our Central Office in Camberwell and the successful candidate will be offered a fixed-term contract until 31 January 2025 with the possibility of permanent employment if funding contracts renewed.

About you

• Tertiary qualifications in IT or a related area.
• Superior communication and interpersonal skills, including the ability to deal responsibly, patiently and politely with queries and requests for assistance.
• Good problem solving and decision making skills.
• Ability to undertake (with appropriate training if required) tasks such as creation/maintenance of user accounts, password resets and provision of access to system and information resources.
• Experience with SQL Databases and the ability to perform advanced reporting functions in Excel (highly desirable).

We provide

• Competitive salary including meal/entertainment and salary packaging.
• Hybrid and flexible working arrangements to support work-life balance.
• Generous employment conditions and benefits including additional paid leave benefits - parental, study, personal and compassionate, flexible, family violence leave as well as paid ex-gratia leave between Christmas and New Year.
• Access to professional development and training including our Registered Training Organisation programs where we provide accredited and non-accredited courses.
• Best practice clinical supervision and support through a comprehensive Employee Assistance Program.
• Career progression opportunities internally across Melbourne Metropolitan and Regional Victoria centres.

The base salary range is $71k to $75k per annum.  

Apply

We encourage candidates to apply as soon as possible by sending their application and resume so we can progress to interviews.  You can view the position description for further information.  If you have a specific query contact Swapnil Sharma, Assistant IT Manager by phoning 03 8573 2***.

Applications close 1 February 2024.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

Apply