Address- Diagnosing, troubleshooting and resolving hardware, software & operating system issues
- Installation of computer hardware and peripherals
- Active Directory Users and Computers
- Software and OS deployment using SCCM or other deployment technologies
- Mobile Devices and Networking
In this role, the successful candidates will be providing 2nd line Field Services support to Enterprise users of MS Windows and Mac Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s chosen ITSM tool.
General Requirements:
- Available for a Full-Time position and eligible to work in Australia
- Minimum 1 year of experience in a similar role in an Enterprise environment
- Familiar with and capable of supporting both Windows, Mac OS and Blackberry phones
- A passion for IT and providing excellent customer service
- Good written and oral communications skills with clients and management
- Excellent troubleshooting skills and a willingness to resolve issues
- Ability to work to deadlines and complete tasks on time
- Team player but also able to work well autonomously
- Ability to lift / move computer equipment weighing up to 20kg
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
