Position Title IT Service Desk Analyst
Employment Status Limited Term Full Time
Location Frankston Hospital
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- Salary Packaging Benefits
- Great Team culture and support
- Frankston, Mornington Peninsula & surrounding locations
- Classification- Grade 2 (HS2)
As a committed team member, the Service Desk Officer will provide first-level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPIs and SLAs.
Where resolution of requests on first contact is not possible, the Service Desk Officer will escalate as appropriate.What You NeedWe anticipate you will have:
- Extensive knowledge and experience with Windows Operating Systems
- Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
- Excellent knowledge and experience in User Provisioning (MS Active Directory / MS Exchange)
- Experience working in an ITIL-based service delivery environment
- Excellent communication and presentation skills
- Knowledge of specialised applications used within a Health Services Sector
Selection Criteria Essential: Do you have extensive knowledge and experience with Windows Operating Systems?
Essential: Do you have excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software?
Essential: Do you have excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)?
Desirable: Are you an enthusiastic and positive approach with a strong customer focus?
Desirable: Do you have advanced analytical and problem-solving skills with the ability to quickly and efficiently diagnose/analyse technical issues?
Desirable: Do you have knowledge of specialised applications used within a Health Services Sector?
Desirable: Do you have knowledge and understanding of the Citrix technology suite?
Contact Person Luvkush Latchan
Contact Number 0397847938