It Service Desk Analyst

Our client is a seeking a IT Service Desk Analyst to join their team on a permanent basis. This role will be 5 days per week on site at their Tullamarine Office and would require the successful candidate to be a Citizen or Permanent Resident.
Daily responsibilities will include:

• You will be responsible for providing Level 1 and Level 2 IT support for staff members (500 users) both face to face and through phone
• Record, troubleshoot, resolve or escalate IT related issues
• Support Office 365, Active Directory and Exchange
• Provide support for Apple devices

To succeed in this position you will have:

• Proven experience working in Service Desk roles (2+ years experience)
• Willingness to learn and provide great customer experience
• Exceptional written and verbal communication
• Good problem solving abilities
• Experience using ITSM tools
• Permanent Resident or Citizen
• Able to work 5 day a week on site in Tullamarine (free parking on site)

Please click apply now if you are interested in the position!
Skills
IT Support, Tech Support, IT Helpdesk, Service Desk,Technical Support Engineer, Support Analyst
Education
Bachelor Degree