It Service Desk Officer

ACH Group is currently seeking a full-time IT Service Desk Officer to join our team at the Mile End location.  In this role, you will be responsible for delivering exceptional customer ICT Technical support while also playing a crucial role in maintaining the smooth operation of our IT systems.

As we embark on a transformative phase in technology within a thriving industry, your contributions to our Service Desk Support will be instrumental in maintaining the high-quality service standards we strive for.

What you'll do:

• Provide ICT support via onsite visits, phone, remote tools, and off-site locations.
• Resolve issues promptly as the first point of contact.
• Triage, action and assign Service Desk requests efficiently.
• Troubleshoot technical issues remotely and in person.
• Install and configure software and hardware.
• Support Digital Services Team improvement efforts.
• Manage Office 365 environments effectively.
• Engage with third parties for optimal outcomes.

About you:

You will have fantastic stakeholder and peer relationship skills and capable of prioritising competing requirements to ensure stable / reliable ICT services for ACH Group, in addition to:

• Ability to install and configure software and hardware.
• Familiarity with basic network troubleshooting techniques.
• Hands-on experience with Windows and Office suites.
• Proficiency in Microsoft 365 and remote desktop environments.
• Proficient in Active Directory and user administration.
• Capacity for creative problem-solving and thinking outside the box.
• Commitment to delivering high-quality, customer-focused service and exceptional customer service skills.
• Demonstrated interest in advancing a career in ICT Support.
• Effective engagement with third parties for optimal outcomes.
• Having great attention to detail, with strong written and oral communication skills
• Strong organisational skills with a hands-on approach.
• Adherence to agreed SLAs in executing tasks.

Essential criteria:

The successful candidate will need to provide a current Flu Vaccination Statement, an up-to-date COVID vaccination statement and a satisfactory police clearance less than 12 months old before commencement, in addition to:

• You will hold an ITIL Foundation Certification or higher.
• Full Driver's license valid within South Australia
• Minimum of 2 years' experience in ICT support within Australia, with expertise in network and desktop support.

It would be helpful if you had:

• Tertiary qualifications in an IT or related field / or currently studying towards
• Networking Foundation Certification or higher
• Microsoft 365 Foundation Certification or Higher

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA
• Café and barista on site!

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax.  We also offer a range of perks through our Employee Benefits Program (e.g. discounted private health).

How to Apply: Press 'Apply' to apply now.

Applications close: 17th March 2024.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

About ACH Group:

At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.