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Form of workWhat’s in it for you?
Join a large organisation where you will work with the latest technologies in a stunning office environment.
In this 12 month contract role, you will provide Level 2 support to over 200 users where new users are constantly being onboarded.
What you’ll be doing:
Your new role as the Senior Service Desk Analyst is central to the establishment and ongoing maintenance of the businesses’ technology environment and cloud-first approach. In this hybrid role, you will be responsible for managing escalations and providing Tier 2 support to end users across all internal technologies in a Microsoft environment.
Working as part of a team of 7, you will provide technical support to staff at the office as well as their home office. You will work closely with internal stakeholders to offer a ‘customer-first’ experience in ensuring the platforms and applications that the business operates from are reliable, secure, and operating at the desired capacity with limited downtime.
Experience required:
You will have at least 4 years of experience in a similar role and have provided tier 2 support to over 50 users in a previous role. You will have previous experience in a Microsoft environment, where you have worked with Sharepoint, Active Directory, Office 365, and Intune.
You will have strong verbal and written communication skills and will be based in the Newcastle region. You will ideally have exposure to Jira and AWS, but if not, we would still love to hear from you.
About the company:
Our client, who are in a large phase of growth, has a modern office based in the heart of Newcastle. They continue to grow year on year with plenty of opportunities for their employees to grow and develop their career.
What’s next?
NewyTechPeople is recruiting this role. All applicants will receive a response.
The easiest way to register your interest is to apply using the link. If you’d like to have a chat before applying, please contact Kyle Chapman on 0401 398 797 or kyle@newytechpeople.com.au
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