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SalaryJoin a not-for-profit organisation based in the Central Coast!
Key Functions/Responsibilities:
- Provide level 1-3 technical support for LAN and assist with WAN when needed.
- Administer LAN/WAN, including data management, communications, security, and endpoints.
- Manage ICT administration tasks such as vendor relationships, cost monitoring, and system optimization.
- Manage ICT Ticketing queue and update as needed.
- Monitor hardware, software, and network resources for performance, security, and integrity.
- Address 'High' and 'Major' priority issues in ticketing requests promptly.
- Ensure integrity of information in the ticketing system and communicate timelines/outcomes.
- Provide telephony and customer-facing support for fault diagnosis.
- Facilitate hardware relocations and re-configurations.
- Administer and support LAN, including data management, printing facilities, and Active Directory.
- Resolve basic security issues (password management, site CCTV & Access Control).
- Assist with technical problems for internal and external LAN users.
- Upskill/educate team members on operational scenarios and troubleshooting.
- Maintain ICT Support Matrix for reference by Destination teams.
- Be available for after-hours calls and on-call duties.
- Travel as required.
- Administer corporate LAN and WAN as directed.
- Provide technical administration skills for software/hardware environments.
- Manage server and application patches.
- Respond to ICT requests promptly and professionally.
- Upskill/educate Destination ICT Team members.
- Be available for after-hours calls as an escalation point.
- Assist in the development and rollout of ICT Response Matrix.
- Install and configure new environments, applications, and servers.
- Learn new environments, e.g., POS, integrations, new software.
- Administer and maintain KACE endpoint system management appliances and software.
