It Support

IT Support OfficerA great opportunity for an experienced IT Service Desk officer has recently become available.This opportunity is a short-term contract role with the potential to extend, you will be required to work a 35 hour week.The IT Service Desk role is responsible for provision of first level IT Service Desk Support including logging incidents, service requests and incident resolution.Main duties, but not limited to:

• Ensure incidents are properly logged
• Respond to service desk requests, process to meet or exceed targets
• Conduct surveys to assess user satisfaction and prior to the closure of the incident
• Comply with service desk procedures
• Maintain and update procedures with new issues
• Contribute to continual process improvement by maintaining awareness of developments and trends within the field of IT

To be considered you must have or be:

• Proven experience in a service desk or customer service environment
• Excellent customers service skills
• Excellent communication skills
• Experience in an ICT Service Desk environment
• Demonstrated analytical skills at first level incident resolution
• Tertiary qualification, ICT Certificate, Certificate IV in Service Desk, or relevant proven experience
• Current drivers licence
• Must be fully vaccinated

If this sounds like you, please send your resume to james@norwestrecruitment.com.auAll qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.We thank you for your interest in these positions however only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.