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SalaryThe Town of Claremont is a progressive local government that was established in 1898 for the picturesque riverside suburbs of Claremont and Swanbourne. It is a busy and forward focused local government with dedicated staff who are committed to making a difference at a local level. The Town was recently ranked Number 1 local government from a Community Scorecard, as voted by their community.
The Town offers great benefits such as a health and wellbeing program, additional superannuation contributions, flexible working arrangements, RDOs, free onsite parking and free access to an on-site gym and to the Claremont Aquatic Centre.
The Town is seeking a customer focused individual to help manage the Town’s help desk and provide user support. This role will work within a team of four, reporting to an IT Coordinator and working alongside a Network System Administrator and GIS Officer. Key responsibilities of the position include:
- Provide first point of IT support contact for all staff.
- Managing Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
- Maintaining and update inventory of IT hardware and assets.
- Ensure the security and privacy of the Town’s systems and data.
- Assisting with infrastructure, equipment and software deployments.
- Contributing to development of policies and procedures within the IT Governance Framework.
- Administering user accounts and access controls, and ensure the security and privacy of the Town’s systems and data.
The successful candidate’s core values will mirror the Town’s values of respect, integrity, quality communication and excellent customer service. The successful candidate will have demonstrated:
- Customer-centric focus and solutions.
- Experience in administering Microsoft Windows and Active Directory.
- Ability to work autonomously and to manage and prioritise multiple tasks.
Applications close 10 April at 5pm.
Please visit our Careers page for a copy of the position description and details on how to apply.
Please direct all enquiries to Josh Collins, HR Advisor (9285 4300). Early applications are highly recommended as the Town will interview suitable candidates prior to the closing date
