It Support Officer

We are offering a full time permanent position, working in a flexible environment, built around the diversity of our team and their needs. A competitive salary commensurate with the not for profit sector is offered together with a broad range of wellbeing benefits.

What we are looking for 

TheIT Support Officer is the face of technology to our entire organisation – this is a crucial role for us. You’ll be responsible for the IT Service Desk, the first point of contact for anyone experiencing troubles or seeking support. We are looking for someone with cares about improving staff experience, with strong communication skills, self-directed and good at balancing multiple competing demands, and, confident to ask questions when needed.  

Your day will include

• Perform Level 1 / Level 2 support, with support available from the technology team for more complex issues (Level 3+) 
• Own the function within the technology team while receiving full support 
• Broad remit including preparing for and onboarding new staff, responding to service desk tickets, ensuring meeting room equipment functions, creating how-to materials, and facilitating education sessions 
• Focus on improving staff experience and understanding to free up capacity for joining technology team projects 
• Listen for subtle staff needs and maintain a continuous improvement mindset 

• A minimum 2-3 years’ experience 
• Proficiency in M365 administration, including Outlook, Teams, and SharePoint 
• Familiarity with Intune for centralized device management and standard operating environment (SOE) 
• Strong grasp of desktop hardware and software, primarily Windows with some experience in Mac systems 
• Excellent communication skills with a focus on customer service and user experience 
• Effective time management, capable of handling multiple tasks and prioritizing issues 
• Proficient analytical and problem-solving abilities, with a willingness to seek clarification when necessary 
• Knowledgeable about data security and privacy principles 
• Demonstrated initiative and confidence in working independently while addressing user needs 
• Approachable, friendly, patient, and committed to delivering resolutions with strong, clear, and confident communication 

• An environment and culture built on the importance of teamwork, collaboration and shared purpose
• Sector leading salary packaging and a competitive salary commensurate with the NFP sector
• A flexible work environment with balance between home and office work, which puts the wellbeing of our staff at the centre of our decision making
• A positive and values-driven work culture which celebrates our achievements and recognises our teams
• A wellbeing package which includes such things as access to meditation, yoga, EAP and Birthday leave
• Commitment to our child-first philosophy with generous paid parental leave and offering 
• The opportunity to support a global impactful cause and make a difference for every child 

How To Apply

To apply for this fantastic opportunity please select "Apply" and submit the following documents in PDF format:
 

• Your Cover Letter, outlining your relevant experience and highlighting a summary of your strengths
• Your CV 

For further information on this position, please be in touch with our People & Culture Team: ***********@unicef.org.au.

We welcome you to contact us to discuss any requirements that will ensure you can participate fully in our recruitment experience. 
 
Applications for this position close 22nd April 2024
 
All applicants are required to be legally entitled to work in Australia. UNICEF Australia has a zero-tolerance approach to abuse and exploitation and adheres to strict safeguarding principles. All successful candidates will be required to undergo rigorous background checks (including National Police Check and Working with Children Check) and sign and abide by our Code of Conduct on Child Safeguarding & Protection from Sexual Exploitation and Abuse.

UNICEF Australia is committed to ensure all our People, from any background, feel heard, considered, and able to contribute to their full potential. We are striving to build a truly inclusive workplace, one that our team feel they can bring their best self to work and is reflective of the wider community that we serve.