It Support Technician

TechLink IT Solutions, the IT arm of TechLink Solutions Group, is a well-established Managed Service Provider (MSP) based on the Gold Coast with a significant and growing client base Australia-wide. At TechLink, we're all about creating good relationships, both with our clients and within our business. We are invested in our team growing with the business and furthering their skillset and knowledge.

Our expertise is within a wide array of business technology solutions - from cloud services, business-grade internet and phone systems, server and desktop hardware procurement and deployment, web and digital development to helpdesk support services and beyond, we are a one stop shop for business IT needs.

As TechLink continues to grow and expand, there are great opportunities for internal career advancement, and we are seeking a keen, customer-centric IT Support Technician to join our team.

We take pride in fostering a strong team culture, offering internal support for technical escalations and development, as well as Friday afternoon hangouts by the pool table or a fun night at Top Golf.

So, if you're passionate about technology and eager to grow with the business, we want to hear from you!

About the role

In this position you will be responsible for providing:

• High Level 1 technical support both on-site and remotely.
• Assistance with setting up, installing, and onboarding new and existing projects for our clients.
• Documenting solutions, environments, and processes for our clients.
• Travel will be required from time to time

To ensure effective project delivery, you will utilise various systems, including Autotask, IT Glue, Datto RMM, and Microsoft 365 Management applications.

Required skills:

• Experience with Windows Server and Active Directory
• Experience with Office/Microsoft 365 Administration

• Including SharePoint management, Security planning and management, and Teams Phone System

• Experience with Microsoft Azure
• Experience with Remote Desktop Applications
• Experience with LAN/WAN networking

Skills desired (but not essential):

• Experience Deploying Windows Server and Windows Server Technologies
• Experience with Virtualisation Technologies
• Experience with more advanced networking (802.1q, 802.1x, dynamic routing etc)
• Experience with firewalls (creating/editing rulebases, remote access and site to site VPNs)
• Experience with IP Telephony
• Experience with desktop presentation – Microsoft RDS or Azure Virtual Desktop
• Experience with security platforms and processes.

Who we are looking for:  

• Friendly and customer-centric personality
• A reliable problem solver with attention to detail and accuracy
• Mature approach to work
• Positive attitude towards embracing new challenges and professional development
• Strong organisational skills 
• Excellent communication skills (written and verbal)
• Valid QLD Driver’s License
• Minimum 2-4 years’ experience working in a similar role
• Previous MSP experience considered a serious advantage
• Someone who wants to be invested and grow with the business

What we will offer you:

• A competitive salary
• Varied and interesting work
• A supportive team orientated culture
• Access to leading industry platforms and tools
• Ongoing training and exposure to new technologies
• A great office environment, good coffee, and snacks!
• We can also be flexible in our working hours to ensure that we secure to right person.

Employer questions

Your application will include the following questions:

• What are you most passionate about in ICT?
• How many years' experience do you have as an Information Technology Support Technician?
• Have you completed a qualification in ICT?
• How much notice are you required to give your current employer?
• What is your biggest flaw?

To be eligible for this position you must be an Australian Citizen, Permanent Resident or have full working rights. We are currently not accepting sponsorship staff.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $60,000 - $70,000 per month