It Systems Administrator

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here’s our commitments to you:

• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.

• Give you flexibility – it’s important to recognise we are all unique and need to create work life balance.

• Offer paid parental leave – that supports both parent’s leave and their transition back to work.

• Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.

• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

The role and what we are looking for

We are looking for a skilled IT Systems Administrator to join Capricorn’s technology team to provide support across all aspects of our IT infrastructure. This role will provide operational support and will be a first responder for Service Desk escalations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a dedication to delivering exceptional customer service.

Key Accountabilities

• Provide Level 2/3 technical assistance to end-users by resolving escalated issues related to hardware, software, and applications.

• Provide 1st level support coverage for IT Service Desk where required.

• Diagnose and resolve technical issues, ensuring minimal disruption to user productivity.

• Collaborate with the Service Desk team to provide mentorship and guidance to assist in solving complex technical problems.

• Assist in training Service Desk analysts on new technologies and troubleshooting techniques

Infrastructure Management and Maintenance

• Manage and configure VMWare server and VDI virtualised environments (vCenter, ESXi, Horizon), ensuring reliability and optimal performance.

• Deploy, configure and maintain Microsoft Operating Systems and services including Sever (2016, 2019, 2022), SQL (2016, 2017, 2019) and Active Directory (DS, DNS, DHCP)

• Respond to alerts and incidents generated by monitoring and cyber security alerting systems (PRTG, Splunk, LogInsight, CheckPoint, Azure)

• Administer user accounts, permissions, and access controls across on premise and cloud systems and applications.

• Monitor and maintain the health and performance of IT systems, servers, infrastructure hardware.

• Apply software updates, patches, and configurations as needed.

Skills, Knowledge and Attributes

• Create and maintain documentation for common IT procedures, troubleshooting steps, and best practices.

• Contribute to the development of the internal knowledge base, empowering Service Desk agents to handle common issues.

• Identify opportunities for process improvements and efficiency enhancements within the IT support workflow.

• Stay up-to-date with the latest industry trends and technologies to provide innovative solutions.

• Sound communication skills, with the ability to effectively manage face to face & remote stakeholders.

• Experience in managing Microsoft environments including Active Directory (DS, DNS, DHCP), Office 365 and Azure AD.

• Analytical and structured approach to problem solving and ability to work independently

Experience

• At least 5 years experience in a similar role.

Qualifications

• Nil

General

• Adherence to Capricorn’s Code of Conduct. The code provides the standards for appropriate ethical and professional behaviour.

• Operate in accordance with our Values of Accountability, Courage, Collaboration and Trust, which provide the foundation for How We ACCT.

• Comply with Capricorn requirements, policies and procedures at all times, including Work Health & Safety system standards.

• Create and maintain a safe and inclusive work environment for self and others.

• Other duties as reasonably directed within the individual’s skills, competence and ability.

Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

The next steps

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. If you need any assistance or adjustments to fully participate in the application process, please contact HR at 1800 327 437.

For further information and detail on Capricorn, please visit our website at www.capricorn.coop/careers.