AddressLeading and renowned national MSP seeking permanent hands-on IT Systems Engineer/Account Manager in Brisbane. Your new company
A leading and renowned national Managed Service Provider with offices across Australia are seeking a permanent hands-on IT Systems Engineer/Account Manager. Working from Brisbane, this role will see you manage a portfolio of their QLD based clients' technical needs across various systems, networking and infrastructure technologies!
Your new role
Established several years ago to initially service the needs of those across regional NSW, over time this organisation has expanded to support customers all across Australia. Due to being both an advocate for employee wellbeing and for only providing fit for purpose solutions to their clients, this has caused their business to flourish. As such they are seeking to expand their Brisbane based technical team.
Your new role will see you work within a dedicated and multi-disciplinary team of engineers and analysts to work on a variety of systems, networking and infrastructure technologies for several key organisations in Queensland. With a centralised Service Desk in NSW handling much of the lower level support work, this will enable you to focus on the high level technical issues and projects.
Your day to day duties will see you manage (and work with) a portfolio of customers to ensure all their technologies are operating effectively, to resolve senior technical escalations, ensure service level agreements are met and to provide suitable solutions to meet their needs. Part of this work will include overseeing projects from conception through to completion whilst liaising with the clients as and when required (with site visits if need be). These projects can cover a multitude of areas including migrations, network designs/engineering, cloud architecture, hardware deployments, system integrations and everything in-between!
Whilst working within a team you will have large amount of autonomy over your portfolio and as such will be trusted to conduct your work as you see fit. Not to be thrown into the deep end though, upon joining training and guidance is provided to give you the necessary tools to be able to succeed in your role.
As a testament to this organisations culture many of the senior engineers have been here for several years due to the career progression, perks and benefits, projects, technologies and everything else that is on offer. This organisation treats everyone with equal respect regardless if this individual is working in the service desk team, project team or any of the non-technical departments and encourages collaboration to get the job done.
What you'll need to succeed
You will need experience across as much of the following as possible:
- IT systems, networking and infrastructure
- The Microsoft eco system - e.g. Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, 365, etc
- Working within the Managed Service Provider domain
- ITIL
- Client management
- Troubleshooting and problem-solving skills
- Technical mindset
- Working with stakeholders at all levels
- Perfect communication skills (written and verbal)
- Australian working rights are required
- Applicants need to be currently residing in Australia/New Zealand (those outside will not be considered for this position)
You will be offered a permanent role with a leading and national Managed Service Provider in Brisbane with great career growth, culture and working practices.
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to **************@Hays.com.au. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch.
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