AddressAbout Us
IPO Digital Solutions is a Melbourne-based Managed IT Services provider, with skilled and certified technicians providing onsite and remote support to clients all over.
We help businesses grow by taking care of the health and reliability of their IT systems so they can focus on their business. IPO Digital provides advice and implementation of solutions that help reduce IT costs, increase security and allow for scale and greater mobility.
Through timely advice and 24/7 monitoring, we plan for future advantage, spot issues before they cause breakdowns and prevent disruption to operations.
About the role
We are seeking a Junior/Entry level IT Support tech to help provide onsite, remote and telephone support to our clients. You will work with small and medium businesses in and around Melbourne and interstate. This role is part-time with the potential for full-time after the probation period, based in our Nunawading office. Some travel will be required, and this role provides opportunities for networking and relationship building. This opportunity suits a candidate who is studying or looking to get into the industry, with the right attitude and right fit for our unique work culture. You may also be required to attend networking and client meetings.
This role does not initially allow working from home.
You will also be required to contribute to the creation and maintenance of technical documentation and tutorials, including ticketing of support jobs.
The ideal candidate
The ideal candidate will have a great attitude, be confident, and be ambitious! You should have a keen eye for detail and possess good troubleshooting and problem-solving skills. You are an effective communicator, with strong written and verbal English skills. You work well in a team and are reliable, punctual, and respectful. Recording interactions and updating jobs in the ticketing system will be second nature. Mad props if you can help us to improve workflow and simplify processes!
You can demonstrate your knowledge in
- M365 and cloud technologies
- Windows Servers and Windows desktop OS
- Network infrastructure and firewalls
- Desktop support
- Troubleshooting hardware issues
- Mobile device management
- VoIP and internet solutions
Our selection criteria
You have the right to work unrestricted, full-time in Australia. You must also have a full Victorian driver's license, and a car. Travel allowance is paid. You will be required to work from the office, this is not a WFH position. You will have excellent English language skills. The successful candidate will also be required to pass a police and Working with Children Check (WWCC).
What we are offering
Opportunity for progression. The right candidate may help to build and lead a team in the near future. We provide opportunities for career development through training and certification, and we would also like to see you succeed. You will be provided with a new laptop, mobile phone, travel allowance and eTag.
To apply for this role
If you are a good fit for this role, please apply and respond to the questions below.
- Please describe your right to work in Australia.
- Tell us about your IT knowledge/experience and how you would fit this role.
- Would you be happy to work in the office or prefer to work from home.
- Tell us if you have any other technical skills (such as web design, programming, app development, etc) that can be of benefit.
- Finally, tell us a little about yourself (hobbies and interests, aspirations, and finally something interesting about yourself).
Agencies please do not respond to this ad.
